Shipping Policy
Shipping, Refund, and Payment Policies
At CellRegen, our goal is to make your ordering process as efficient as possible.
Shipping in the United Kingdom
- We ship nationwide to P.O. Boxes using carriers such as FedEx, DHL, UPS, and USPS.
- We offer free shipping on all U.K. orders.
- Once an order is placed, we are unable to cancel or make edits, including modifying or changing the delivery address. If your order is lost due to an incomplete or inaccurate delivery address (e.g., missing unit, suite, or apartment number), we will not be responsible for a replacement order. Please double-check your order and receipt for accuracy or email us as soon as possible.
- Orders are shipped Monday through Friday, excluding major carrier holidays.
- Orders take one (1) business day to be processed at our warehouse. You can expect your order to ship one (1) business day after it is placed, but we do not guarantee this timeframe as it can take longer during busy seasons.
- Once your order is shipped, you will receive a shipping notice email with tracking information. Use the tracking number provided to track your package online. If you do not receive a shipping notice email within 1-2 business days from the date your order was processed, please check your spam folder for an email from info@cellregen.co.uk or reach out to us for the tracking number.
- Standard shipping delivery time ranges from 3 to 7 business days once your order has shipped. Please note that shipments to EU may take 3-10 Days .
International Shipping
- Currently, CellRegen ships internationally.
- Shipping rates are calculated and displayed in your final total during checkout once you have entered your delivery address, and prior to finalizing your order.
- All other shipping policies follow the U.K. shipping policies.
- Exchange rates applicable to international orders will be calculated according to Authorize.net policies and practices.
- CellRegen will not pay the duties and taxes on international orders.
30-Day Return & Refund Policy
At CellRegen, we take great pride in the quality of our products, and your 100% satisfaction is our primary goal. Therefore, we offer a 30-day money-back guarantee on purchases made through the official CellRegen website. If you are not completely satisfied with your CellRegen purchase for any reason, we are here to assist with your return.
The details of our return and refund policy are as follows:
- This policy applies to full refunds requested within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.
- Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be returned, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.
- Any product purchased beyond one unit of each product must be returned in the same condition and packaging, unused and unopened, for a full refund. These returns will incur a handling fee of £6.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved. We will provide you with the return delivery address upon receiving your return request. Refunds will be issued to the original payment method once the return has been received and processed at our warehouse.
- To request a refund under our 30-day money-back guarantee policy, please email info@cellregen.co.uk and be prepared to provide the following information: email address associated with the order, first and last name, delivery address, and/or order number.
- Refunds are processed within 3-5 business days back to the original payment method.
- All costs associated with the return shipping of the product back to us, including but not limited to return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.
Damaged or Missing Items
If you believe your package was damaged during shipping or your shipment is incomplete, please contact us by email at info@cellregen.co.uk within ten days of delivery. We will work with you to resolve the issue promptly. You will need your order number, which can be found on the packing slip inside the package, and we may ask you to provide pictures. We will expedite a replacement order as soon as the issue is resolved.