Understanding Our Cancellation Policy
Understanding Our Cancellation Policy
Cancellation Policy
- Some items in our store may be offered to you as a One-time Purchase or subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
One-time Purchase
- To cancel an order, submit a cancellation request via Email <info@cellregen.co.uk> or by using the Contact Us form.
- Submitting a cancellation request does not guarantee that an order will be canceled due to how quickly we process our orders.
Subscriptions
- When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
- Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
- Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
- If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or sign into your account on our website.
- See our returns policy for more details on returns and refunds.
- Subscriptions may not be combined with any other discount or sale.
Why a Cancellation Policy is Essential
A cancellation policy is important because it helps set clear expectations for both the service provider and customers. It clarifies what happens if an appointment or booking needs to be canceled, ensuring that all parties understand their rights and responsibilities. By having a well-defined policy, we can prevent miscommunication and foster trust. This leads to better customer satisfaction because clients will know exactly what to expect in different scenarios.
Flexible Options for Our Customers
We understand that life can be unpredictable, which is why our cancellation policy offers flexible options. If you must cancel, you can do so within a specified timeframe without incurring fees. However, if you miss the deadline, a small fee may apply. This approach balances the need for flexibility and the necessity of keeping our services efficient. As a result, our policy aims to accommodate your needs while maintaining fairness for everyone.
How Our Cancellation Policy Works
Our cancellation policy is simple and straightforward. When you book a service with us, you will receive detailed information about our cancellation terms. This includes how much notice you need to give and what happens if you cancel after the deadline. Because we prioritize transparency, we want you to feel comfortable and informed when making decisions. If you have questions about the policy, our customer service team is always here to help.
Contact us
feel free to get in touch with us. We're here to help!