You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must inform us (Biovive Ltd T/A Cellregen 45 Albemarle Street, London W1S 4JL e-mail: info@cellregen.co.uk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail)

In order to comply with the cancellation period, it is sufficient for you to send the notification of the

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract (see note: Returning products). The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

30-Day Return & Refund Policy

At CellRegen, we take great pride in the quality of our products, and your 100% satisfaction is our primary goal. Therefore, we offer a 30-day money-back guarantee on purchases made through the official CellRegen website. If you are not completely satisfied with your CellRegen purchase for any reason, we are here to assist with your return.

The details of our return and refund policy are as follows:

• This policy applies to full refunds requested within 30 days from the date of delivery on initial orders only. Initial orders are defined as the first purchase of a product.
• Our 30-day money-back guarantee is limited to one unit of each product per household on a first purchase in “opened/consumed condition.” The used portion must be returned, or a reason for the refund request must be provided. The refund amount will be equal to the value paid, less shipping, if applicable.
• Any product purchased beyond one unit of each product must be returned in the same condition and packaging, unused and unopened, for a full refund. These returns will incur a handling fee of £7.95 per order. The returned product must be received in our warehouse within 14 days from the date the return request was approved. We will provide you with the return delivery address upon receiving your return request. Refunds will be issued to the original payment method once the return has been received and processed at our warehouse.
• To request a refund under our 30-day money-back guarantee policy, please email info@cellregen.co.uk  and be prepared to provide the following information: email address associated with the order, first and last name, delivery address, and/or order number.
• Refunds are processed within 3-5 business days back to the original payment method.
• All costs associated with the return shipping of the product back to us, including but not limited to return shipping charges, insurance (recommended), taxes, and duties, if applicable, are non-refundable. We do not provide return shipping labels.

Damaged or Missing Items

If you believe your package was damaged during shipping or your shipment is incomplete, please contact us by email at info@cellregen.co.uk within ten days of delivery. We will work with you to resolve the issue promptly. You will need your order number, which can be found on the packing slip inside the package, and we may ask you to provide pictures. We will expedite a replacement order as soon as the issue is resolved.