Frequently Asked Questions

WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE?
All prices are in British Pound (GBP).

HOW CAN I ORDER?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.

WHAT PAYMENT METHOD WE ACCEPT?
We accept all major credit cards through our merchant service provider Visa, Mastercard, Amex, PayPal, Discover, Diners Club, JCB, Apple Pay.

DO YOU SHIP WORLDWIDE?
No, currently we are serving only in the UK and Europe.

How Much You Charge for Shipping?

Note - Delivery is dependent on shipping option.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

MAY I GET A TRACKING NUMBER ?
Once the order has shipped, we will email your tracking number and tracking website.

MY TRACKING NUMBER ISN’T WORKING ?
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

What are Frequently Asked Questions?

Frequently Asked Questions, or FAQs, are a collection of inquiries that people commonly seek answers for. They help users quickly find information without needing to contact customer support directly. This is beneficial because it saves time for both the user and the service provider. FAQs can cover various topics, like products, services, or policies, making them an essential tool for effective communication.

Why are FAQs important?

FAQs serve as a resourceful guide, especially for new customers. They provide clarity and help ease confusion about a product or service. This way, users can make informed decisions because they have readily accessible answers. Moreover, having FAQs on your website improves user experience and can even enhance your website's SEO, as it addresses user queries directly.

How to use FAQs effectively?

To utilize FAQs effectively, ensure they are well-organized and easy to navigate. Group similar questions together to avoid overwhelming the reader. Additionally, update FAQs regularly to reflect any changes in policies or products. Because users often rely on this section for guidance, keeping the information current and relevant is crucial, leading to increased user satisfaction.